FAQs
1. What products do you sell?
We offer a curated selection of trendy, high-quality products across lifestyle, tech, home, fashion, and more — all selected for quality and customer appeal.
2. Do you ship worldwide?
Yes, we proudly offer worldwide shipping to over 200 countries using trusted, trackable carriers.
3. How long does shipping take?
Shipping usually takes 6–15 business days, depending on your location. Orders are processed within 24–72 hours.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and link to track your package.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment gateways.
6. Is my payment information secure?
Absolutely. Our store uses SSL encryption and trusted payment processors to ensure your data stays safe.
7. Can I cancel or change my order?
Yes — you can cancel or modify your order within 12 hours of purchase. Contact us as soon as possible.
8. What if my item arrives damaged?
Contact us within 48 hours with photos of the damage. We’ll replace the item or issue a full refund.
9. Do you offer a money-back guarantee?
Yes! We offer a 60-day money-back guarantee. If you're not satisfied, contact us and we’ll make it right.
10. What if I receive the wrong item?
If you received the wrong product, contact our support team with a photo and order ID — we’ll fix it fast.
11. How do I return a product?
Simply reach out to our support team for a return authorization. We’ll guide you through the process quickly.
12. Are there any return shipping fees?
No — we cover return shipping costs as part of our satisfaction guarantee.
13. How do I contact customer support?
You can reach us 24/7 at support@grabwinners.com or via our contact form.
14. Can I change the shipping address after ordering?
Yes, if your order hasn’t shipped yet. Please contact us within a few hours of purchase to request the change.
15. How can I be sure the products are good quality?
We partner with trusted suppliers and quality-check every product we offer. Our 5-star reviews speak for themselves.
Still have questions? Contact us anytime — we’re here to help!