Refund Policy

At GRABWINNERS, we stand behind our products and your satisfaction is our top priority. If you’re not 100% happy with your order, we’ve got you covered with our hassle-free 60-Day Money-Back Guarantee.

✅ Eligibility for Refund

• Item must be unused, in original condition, and returned within 60 days of delivery.
• Return requests must include proof of purchase (order number or receipt).
• We do not refund items that are damaged due to misuse or wear and tear.

🔁 Return Process

To initiate a return, email our support team at support@grabwinners.com with your order number and reason for return. We’ll send return instructions and a shipping label (when applicable).

🚚 Who Pays for Return Shipping?

We cover return shipping for items that arrive damaged, defective, or incorrect. For all other reasons (e.g., changed mind), the customer is responsible unless otherwise noted in a promotion.

💳 Refunds

Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–10 business days. You’ll receive an email confirmation when it’s done.

📦 Damaged or Missing Items

If your item arrives damaged or is missing from your package, contact us within 7 days of delivery. Please include photos of the damaged item and packaging so we can make it right.

⏱ Late or Missing Refunds

If you haven’t received your refund after 10 business days, check your bank account again. Then contact your card company or bank. If you still need help, contact us and we’ll assist you immediately.

💬 Contact Us

For all refund or return inquiries, please email us at support@grabwinners.com.

Thank you for shopping with confidence at GRABWINNERS!